Gold Plumbing Terms of Trade

1. Introduction

1.1 Application of these Terms and Conditions
The Customer agrees that prior to placing an order with the Contractor, the Customer has read and agreed to the terms and conditions as set out hereunder. For the purposes of this agreement, “the Contractor” is Gold Service Group Pty. Ltd. ATF Smith Group Trust T/A Gold Plumbing ABN 30 499 094 820; “the Customer” is the applicant named on the account with the Contractor or where no account exists then on the quote and/or work authorisation provided by the Contractor to the Customer; and “Goods” means plumbing products and associated plumbing services.


2.1 The Contractor shall give the Customer a quote specifying:
(a) the work required to be done in order to fulfil the Customer’s instructions; and
(b) an estimate of the Contractor’s charge for the performance of such work.

2.2 Where the Contractor has given the Customer a quote:
(a) the Contractor need not commence work until the quote has been accepted by the Customer;
(b) the Customer shall accept the quote by instructing (in writing) the Contractor to commence the work by signing and returning a true copy of the quote and/or work authorisation accompanied by a purchase order number if required;
(c) acceptance by the Customer of the quote will constitute acceptance by the Customer of these terms and conditions; and
(d) quotes are valid for thirty (30) days only, unless an extension has been authorised by the Contractor.

2.3 Contractor May Revise Quote – The Contractor may amend the quote before the work has been completed to take into account any rise or fall in the cost of performing the work and the Contractor shall notify the Customer of such amendment as soon as practicable thereafter. Upon the Contractor giving the Customer notification of such amendment the amended quote shall be deemed to be the quote for the purposes of the terms and conditions.

2.4 Variations to Initial Quote – The Customer shall indemnify the Contractor from any additional cost incurred by the Contractor should the Customer increase the scope of the Goods to be provided by the Contractor.

2.5 Copyright – The copyright in all plans, sketches, design ideas and custom made solutions which appear in the Contractor’s quote shall be the property of the Contractor.

3. Payment

3.1 Time for Payment – The account Customer must, within seven (7) days of the Customer receiving the Contractor’s invoice, pay the Contractor the total amount set out in the invoice. The Contractor reserves the right to alter the time of payment at its discretion as per the quote or work authorisation.

3.2 Interest – The Contractor may charge interest at two per centum (2%) above the commercial lending rate of the St George bank, calculated on a daily basis on amounts not paid within the time specified in clause 3.1 and 3.4.
3.3 Deposit – The Contractor may require a deposit from the Customer, and if a deposit is so requested by the Contractor the Customer acknowledges the Contractor is under no obligation to undertake any work as requested by the Customer, until the deposit is received by the Contractor in full and when all details pertaining to contract are finalised. In the event of default as to payment owing to the Contractor on the part of the Customer, the Contractor shall be entitled to forfeit the deposit and claim any profit or margin contemplated by or allowed for in the contract in addition to any remedy available to the Contractor at law or in equity.

3.4 Progress Payments – When agreed progress payments are not honoured by the Customer, the Contractor reserves the right to halt any further work until such time as the outstanding payment is forthcoming. In addition interest (as specified in 3.2) may be applied.

3.5 Damages – The Customer must pay to the Contractor any costs, expenses or losses incurred by the Contractor as a result of the Customer’s failure to pay to the Contractor all sums outstanding as owed by the Customer to the Contractor including without limiting the generality of the forgoing any debt collection and legal costs incurred in enforcing payment on a solicitor and own client basis.

4. Risk

The risk in the Goods shall pass to the Customer upon delivery/installation of the Goods to the Customer or its agent or to a third party nominated by the Customer.

5. Retention of Title

5.1 Title – Notwithstanding the delivery of the Goods or their installation, title in any particular Goods shall remain with the Contractor regardless of whether the Goods are on-sold by the Customer until the Customer has paid and discharged any and all monies owing pursuant to any invoice issued by the Contractor for the Goods, including all applicable GST and other taxes, levies and duties. Any payment made by or on behalf of the Customer which is later avoided by the application of any Statutory Provisions shall be deemed not to discharge the Contractor’s title in the Goods nor the Customer’s indebtedness to the Contractor and, in such an event, the parties are to be restored to the rights which each respectively would have had if the payment had not been made.

5.2 Bailment – The Customer acknowledges that it is in possession of the Goods solely as Bailee until payment of all invoices for the Goods is made pursuant to clause

5.1 and until that time:
(a) the Customer is not entitled to sell the Goods;
(b) the Customer must not encumber or otherwise charge the Goods; and
(c) the Customer shall be fully responsible for any loss or damage to the Goods whatsoever and howsoever caused following delivery or installation of the Goods to the Customer.

5.3 Repossession – The Customer hereby irrevocably grants to the Contractor the right, at its sole discretion, to remove or repossess any Goods from the Customer and sell or dispose of them, and the Contractor shall not be liable to the Customer or any person claiming through the Customer and the Contractor shall be entitled to retain the proceeds of any Goods sold and apply same towards the Customer’s indebtedness to the Contractor.
If the Customer commits an act of bankruptcy, enters into any form of administration or liquidation, makes any composition or arrangement with its creditors, ceases to carry on business or breaches any fundamental clause of this agreement, then the Contractor may, without prejudice to any other remedies it may have, repossess any Goods delivered to the Customer on any account which has not been paid in accordance with the terms and conditions herein and commence proceedings to recover the balance of any monies owing the Contractor by the Customer.

6. Warranty

6.1 The Warranty period for the Goods shall be twelve (12) months from the date of installation of the Goods or as specified on the quote. The warranty period cannot be extended for whatever reason.
6.2 Any warranty as to the Goods on the part of the Customer shall be limited to the written warranty provided by the manufacturer to the Customer on or before installation of the Goods.
6.3 The Contractor reserves the right to make null and void the warranty should the Goods be modified, altered, damaged or put to any undue stress other than in the way the Goods were designed to perform.
6.4 In respect of all claims the Contractor shall not be liable to compensate the Customer for any delay in either replacing or repairing the workmanship/Goods or in properly assessing the Customer’s claim.

7. Defects/Return of Goods

7.1 The Customer shall inspect the Goods on delivery/installation and shall within seven (7) days notify the Contractor of any alleged shortage in quantity, damage or failure to comply with the description. The Customer shall afford the Contractor an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any damage.

8. Liability

8.1 Non-excludable Rights – The parties acknowledge that, under applicable State and Commonwealth law, certain conditions and warranties may be implied in these terms and conditions and there are rights and remedies conferred on the Customer in relation to the provision of the Goods which cannot be excluded, restricted or modified by the Agreement (“Non-excludable Rights”).

8.2 Disclaimer of Liability – The Contractor disclaims all conditions and warranties expressed or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom or usage or otherwise and all those conditions and warranties and all those rights and remedies are excluded other than any Non-excludable Rights. To the extent permitted by law, the liability of the Contractor for a breach of a Non-Excludable Right is limited, at the Contractor’s option, to the supplying of the Goods again or payment of the cost of having the Goods supplied again.

8.3 Indirect Losses – Notwithstanding any other provision of these terms and conditions, the Contractor is in no circumstances (whatever the cause) liable in contract, tort including without limitation, negligence or breach of statutory duty or otherwise to compensate the Customer for:
(a) any increased costs or expenses;
(b) any loss of profit, revenue, business, contracts or anticipated savings;
(c) any loss or expense resulting from a claim by a third party; or
(d) any special, indirect or consequential loss or damage of any nature whatsoever caused by the Contractor’s failure to complete or delay in completing the work or to deliver the Goods.

8.4 Contractor’s Indemnity
8.4.1 The Customer shall ensure the Customer or its representative remains on site during the performance of the Contractor’s work.
8.4.2 The Customer shall sign off that the work has been completed in accordance with the quote or Work Authorisation.
8.4.3 The Customer shall indemnify the Contractor from any claims or charges relating to the damage and/or loss of property from the job site if the Customer has not complied with the conditions specified in clause 8.4.1.

8.5 Force Majeure – The Contractor will have no liability to the Customer in relation to any loss, damage or expense caused by the Contractor’s failure to complete the work or to deliver the Goods as a result of fire, flood, tempest, earthquake, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, the inability of the Contractor’s normal suppliers to supply necessary products or any other matter beyond the Contractor’s control.

9. Clearing of a Blocked Drain

Simply clearing the blockage does not imply that the cause of the blockage had been rectified. The presence of root growth generally indicates damaged pipes. The damage can not be rectified by simply removing the root growth or clearing the drain. For that reason removal of root growth or the blockage alone carries no warranty that similar problems will not occur. Should the drain continue to block, the Contractor recommends further investigation to determine the cause of the blockage. Once the cause has been identified and located the Contractor can provide an estimation of the cost of rectification.

10. Privacy

10.1 The Customer hereby authorises the Contractor to collect, retain, record, use and disclose consumer and/or commercial information about the Customer, in accordance with the Privacy Act 1988, to persons and/or legal entities who are a solicitor or any other professional consultant engaged by the Contractor, a debt collector, credit reporting agency and/or any other individual or organisation which maintains credit references and/or default listings.
10.2 The Contractor may give information about the Customer to a credit reporting agency for the purposes of obtaining consumer and commercial credit reports and/or lodging consumer and commercial defaults on the Customer’s credit file. This information may be given before, during or after the provision of credit to the Customer and will be in accordance with the Privacy Act 1988 and subsequent amendments.

11. Security & Charge

The Customer hereby charges all property, both equitable and legal, present or future of the Customer in respect of any monies that may be owing by the Customer to the Contractor under the terms and conditions or otherwise and hereby authorises the Contractor or its solicitors to execute any consent form as its attorney for the purpose of registering a caveat over any real property owned by the Customer at any time or to register this charge over assets of the Customer with the Australian Securities and Investments Commission.

12. General Matters

12.1 Outside Work – If the Contractor has to obtain Goods from a third party in order to carry out the Customer’s instructions then the Customer agrees to pay for such Goods.

12.2 Severability – Any provision in these terms and conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot be read down then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these terms and conditions or affecting the validity or enforceability of that provision in any other jurisdiction.

12.3 Governing Law and Jurisdiction – These terms and conditions are governed by the laws of the State of Queensland and all disputes arising between the Customer and the Contractor will be submitted to the Brisbane Registry of any Court as is competent to hear the matter.